Privacy policy

The Lowdown Privacy Statement

A breakdown of The Lowdown's privacy policy around protecting your data and information.

This Privacy Statement tells you how your data is handled when you visit The Lowdown channel.

We'll be adding more detailed information on data-gathering in the coming weeks.

This Privacy statement tells you about:
  • what information is collected when you visit this channel or use any of the services it provides
  • how this information will be used, stored, and shared.

We may change this Privacy Statement from time to time to reflect changes in how The Lowdown operates or our legal obligations. This Privacy Policy was last updated in July 2022.

Who is responsible for The Lowdown?

The Lowdown is a digital channel created by and managed by the part of Te Whatu Ora – Health New Zealand that's responsible for health promotion activities.To provide visitors with support it has partnered with Whakarongorau, which provides national telehealth services including The Lowdown’s 24 hour free helpline.

Personal and health information collected via the 24hour free helpline

If you use the 24 hour free helpline linked to from The Lowdown channel you'll speak directly to health care professionals at Whakarongorau.Those phone calls are recorded.

Whakarongorau will collect, use and store the information you share with it in the ways described in its own privacy statement.

This includes keeping a record of your interactions with it, and potentially sharing information about you with emergency services or health care professionals if it thinks you, or someone else, is at risk of harm.

Personal information collected via The Lowdown website

The Lowdown online channel does not currently collect any personal or health information from visitors.

It does collect data to analyse, evaluate, and improve the website but this data is not identifiable.

Your privacy rights

You can ask for a copy of the information Whakarongorau holds about you and request correction of it if you think it is wrong. To do this use the email address provided in its privacy statement.

If you have any complaints or questions about privacy relating to The Lowdown website, please contact Te Whatu Ora on

Contact the Privacy Commissioner

If you’re not satisfied with our response to any privacy-related concern or you’d like more information on the privacy laws in New Zealand and contact details for the Office of the Privacy Commissioner, please visit the Privacy Commissioner's website.