We are keen to get some feedback on our service from users of thelowdown support service. A private research company, Phoenix Research, is undertaking a confidential on-line survey, which we invite you to take part in. You will not put your name anywhere and they cannot identify who is answering. It will take about 10 minutes. You can reach the survey at http://thelowdown.co.nz/the-lowdown-survey.
Thanks for using www.thelowdown.co.nz . Before you use the interactive features to communicate with The Lowdown team there are some things you need to know.
By communicating with The Lowdown team via text or email you acknowledge that you accept and consent to the use of personal information according to the terms below.
All health information collected via text or email is used for support purposes. This information is only available to authorised staff. All authorised staff are bound by the Privacy Policy. Health information will only be disclosed in accordance with the provisions of the Health Information Privacy Code 1994. Specific instances where health information may be disclosed is when we at the Lowdown assess serious or imminent risk of harm to yourself, or to someone else. For more information on the code go to the privacy comission website at www.privacy.org.nz/
The Lowdown team does keep and use some information for statistical and reporting purposes. To help us provide ongoing and improved services for users. This information is totally anonymous.
All email and txt addresses gathered by The Lowdown team will not be used for any unrelated promotional reasons. The Lowdown team will make sure that any collected personal information is protected from modification, misuse, disclosure, loss and unauthorised access.
Please contact us if you would like to access a copy of your personal information or believe that the information we have about you is not recent, complete or accurate. Every service user has the right to request the correction of any information which relates to you and is inaccurate and is entitled to a copy of the information.
If you have any thoughts, concerns or questions about The Lowdown team Privacy Policy, please contact us via email on team@thelowdown.co.nz.
For any feedback about The Lowdown team service team please email team@thelowdown.co.nz
We’ve created The Lowdown message board as a safe place for young Kiwis to talk about depression. Sharing your feelings and experiences with other people on the message board is a very positive step to take but it’s important you understand a few guidelines in order to keep our site a safe place that everyone can trust:
The Lowdown team don’t take part in the conversations on the message board but we do moderate it to protect everyone’s safety. We moderate posts on weekdays from 9am to 5pm, so it might take us a while to get to your post.
If we see a post from anyone we think needs help we’ll indicate they should talk to someone. In extreme cases, if we’re worried someone is about to harm themselves we’ll contact external agencies to make sure they are kept safe.
If you need help or have questions about anything you read on the message board you should txt or email The Lowdown team (we respond to txts and emails from midday to midnight 7 days a week) or contact any of the other services listed on the site. If you need help urgently please contact 111.
Here’s a few guidelines to keep the message board a positive place:
Don’t make damaging or disrespectful remarks about other users, including discriminating against their sexual orientation, gender, race, colour, religious beliefs, national origin or disability.
If you are discussing self-harm or thoughts of suicide please don’t go into graphic detail. Better still, contact The Lowdown team to talk about what you’re experiencing.
To protect your safety we won’t approve any posts that include your contact details.
Keep the language clean please. Abusive comments won’t be published.
